Last updated: 16 October 2026
When you are entitled to a refund
You can request a full or partial refund in the following cases:
- Cancellation within the period set in the listing's cancellation policy.
- The partner cancels the booking.
- The service is not provided or is very different from what was advertised (for example, accommodation without the essential conditions described).
How to request
- Send your request to info@btouch.ao with your booking number.
- If there is a problem with the service, contact us within 24 hours of the start of the service and attach photos or other evidence.
- We review the request with the partner and reply as quickly as possible.
Amount and timing
- The refunded amount depends on the listing's policy and when you cancel.
- Service fees may be non-refundable, unless the partner cancels or the service is not delivered.
- Refunds are made to the payment method used for the booking, whenever possible.
Alternatives
Where possible, we may offer an equivalent alternative or credit for a future booking.
