Last updated: 16 October 2026
Each listing shows its cancellation policy. The most common are:
Flexible
- Full refund if you cancel up to 24 hours before the service starts.
- After that, the amount is non-refundable.
Moderate
- Full refund up to 5 days before the start.
- 50% refund between 5 days and 24 hours before.
- No refund in the last 24 hours.
Strict
- 50% refund up to 7 days before the start.
- No refund after that.
Events
Event tickets follow the organiser's rules. If the event is cancelled, you are entitled to a full refund.
Transfers
Free cancellation up to 12 hours before pick-up. If you are arriving by air, give your flight number and the driver will track the actual arrival time.
Cancellation by the partner
If the partner cancels, you get a full refund and we help you find an alternative.
How to cancel
Log in to your account and open Booking history, or write to info@btouch.ao with your booking number.
